Knowledge Base: Inter-Library Lending (ILL) & Holds

If you are having difficulty booking a seat or space within the library, making an interlibrary lending request or having issues with other online library services or systems, please try the following:

• Ensure you have registered for a library account and that it is active.
  • If you have borrowed a book, reserved a seat or space in the past, placed a hold or interlibrary lending request, you have a library account.
  • Library accounts expire every September 30th and must be renewed.
  • To create or update your account go to https://stfx.ca/library/borrow/get-stfx-library-card
• Check that you are using the correct login credentials.
  • To access online databases, e-books or journal articles from off-campus, space bookings, Request and Retrieve etc., enter your webFX credentials when prompted by our proxy server (your StFX email login)
  • To place a hold using the interlibrary lending form:
    • Username/ID -  This is the barcode on your StFX ID or Community Borrowers card.
    • Password - Your last name, exactly as it is spelled on your library account.  To double check the spelling, please log in to the Novanet catalogue by selecting the StFX patron option and using your webFX credentials to authenticate.
• Once you have determined that you have an active account and are using the correct login information, check that you are using a supported web browser.
  • Chrome, Edge, Safari & Firefox are all good browsers. Verify that you are using the latest version.
    • If you are still using Internet Explorer, please switch to another browser right away as this is no longer supported by Microsoft and will not work with most of our library systems.
    • Some users of Chrome have experienced issues with online library services due to unidentified browser add-ons or extensions.  Try disabling these features, restart your browser and then attempt again.
• Chromebook users have also had some issues using our online services.  Please try using another device if previous steps don't work.
• If you are using a supported browser, clear your browsing history and cached files, then close and restart the browser and try again.

If you continue to have issues, please contact library@stfx.ca or call us at 902-867-2228 for further assistance.